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Care Plan Support Ticket
Please use this form to submit a support ticket for any technical issues on your site.
Response Time & Request Types
We’re available Monday–Friday, 9 AM – 5 PM EST.
To help us support you efficiently, we’ve organized our support system into three clear options and a visual is provided below:
1. Support Ticket
Use this for technical issues, bugs, site errors, or anything not working as expected.
2. Content Change
Use this for simple updates to existing content on your site (swapping images/text, updating hours, etc.).
3. Quote Request
Use our Quote Request Form for anything outside your care plan (new pages, features, strategy, design updates).
We’ll review and get back to you as soon as possible.
First Name
*
Last Name
*
Email
(You must use the email you sign into your client portal with)
*
Website URL
*
What type of request is this?
*
What type of request is this?
A
Something on my live website is broken
B
I need a small content change
C
I have a question or strategy request
I understand my support plan includes a specific number of tickets. If this exceeds my plan, I accept additional charges.
*
I understand my support plan includes a specific number of tickets. If this exceeds my plan, I accept additional charges.
Yes, I understand
Submit
